Norton 360 not updating properly

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I use the menu button shutdown and the screen goes blank, but the system does not fully shut down.The only way to get it to shut down is to hold the physical power button down till it shuts down. Mouse-over the "PC Security" bubble again and choose "Run Scans" and then choose "Comprehensive Scan."Let me know if this process resolves these issues.Thank you, Mike Michael York Norton Authorized Support Team Symantec Corporation Help, my PC with Windows 10 won't shut down properly Since upgrading to Windows 10 my computer won't shut down properly.When I take them out of cache mode, everything returns to normal, but this is not an option.Our emergency email system relies on everyone being in cache mode.Thank you, Mike Michael York Norton Authorized Support Team Symantec Corporation Hi Rodrigo, I'm very happy to hear that you were able to re-download Norton and get it up and running. Take care, Mike Michael York Norton Authorized Support Team Symantec Corporation Michael, I just bought an HP Pavilion with Vista and when I tried to install Norton 360 it told me that I already had an existing Norton program (the computer came with a 60 day trial) So it said that I have to remove the old program first and once it was done removing the old program it said I have to restart my computer.I restarted it and the same message keeps coming up telling me to restart it. Hi clahman, This is Mike from the Norton Authorized Support Team and I would be glad to help you out with Norton 360.

Both the Windows Firewall and Windows Defender should be disabled, as Norton 360 is handling these tasks for you.7.Run Windows Update to make sure that you have the latest patches from Microsoft applied to Windows.2.Click on the following link to download the Norton Removal Tool: Norton Removal Tool and Instructions3.If you are already a Norton customer, you may be using a product that is available for renewal only.You can continue your subscription to receive protection updates and continue with the same level of protection.

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